Definitions

1. Who We Are

DocSelect provides healthcare services through its mobile app, including GP consultations (in-person and remote), health management services, and appointment bookings.

We are the data controller of the information collected and processed in relation to your use of our services.

2. Information We Collect

We may collect the following categories of data:

• Personal details: Name, date of birth, address, email, phone number.

• Health information: Medical history, consultation notes, prescriptions, diagnoses, treatment records.

• Account information: Login credentials, payment history, subscription details.

• Appointment details: Bookings, cancellations, clinician assigned, consultation type.

• Contact form submissions: Any information you provide when contacting us via our website.

3. How We Use Your Data

We process your personal and health data to:

• Provide and manage healthcare services (appointments, consultations, treatment).

• Communicate with you about your health, bookings, and membership.

• Process payments for subscriptions and appointments.

• Maintain accurate health records in line with legal and clinical obligations.

• Improve and personalise our services.

• Comply with legal and regulatory requirements (e.g., GMC/NHS standards).

• Send you marketing communications about DocSelect services (only with your consent or where permitted by law).

4. Sharing Your Data

We may share your data with:

• Clinicians providing healthcare services through DocSelect.

• Third-party service providers, including IT systems, hosting, analytics, and payment processors.

• Regulatory or legal authorities, if required by law.

5. Data Retention

• Retained for the minimum period required by law and medical regulations.

• Retained only as long as necessary to respond.

• Retained in line with accounting and financial regulations.

• Once data is no longer required, it will be securely deleted or anonymised.

6. Privacy and Data Protection

• Basic contact details and health information to provide services.

• For appointments, communication, care, and legal compliance.

• Kept only as long as needed, stored securely with encryption and access controls.

• Only with healthcare providers or trusted partners; never sold.

• Occasional updates; opt out anytime.

7. Data Security

We use strict security measures to protect your information, including:

• Encrypted data storage and transfer.

• Secure access controls and authentication.

• Regular security testing and monitoring.

8. Cookies and Website Data

Our website uses cookies to improve functionality and analyse traffic, including Google Analytics. For details, please see our Cookie Policy.

9. Termination and Data Deletion

If you terminate your account, we may retain certain personal and health data as required by law (e.g., medical record-keeping obligations). Other data will be deleted in accordance with our retention policy.